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AudioCodes AudioCodes Customer Technical Support 9x5 (S80/YR)

Remote technical support for a 12-month period for deployed products. Available during normal business days and hours, Monday-Friday, 8:00 AM 5:00 PM (Customer local time, Holidays excluded). Handle ticket and resolve remotely product-related problem that cannot be resolved by Customer (excluding installation, configuration and provisioning related activities; support from AudioCodes for such activities is available and can be purchased separately) Perform analysis of logs, traces and processor dumps Provide status updates to Customer. Follow up on status until ticket is closed Develop, test and release software and firmware corrections Provide permanent solution
Mfg. Part Number:


AudioCodes AudioCodes Customer Technical Support 9x5 (S80/YR)
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